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Keeping Our Community Safe

Your reports help us maintain a positive gaming environment. We take all reports seriously and act quickly to address violations of our community guidelines.

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How to Report

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Quick Report Options

In-Chat Reporting: 1. Click the three dots (⋮) on any message 2. Select “Report Message” 3. Choose violation type 4. Add context (optional but helpful) 5. Submit report
Screenshots are automatically captured with message reports
Knowingly filing false reports is a violation of our guidelines and may result in account action.

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Report Categories

Behavior Issues

  • Harassment/Bullying - Hate speech - Threats - Stalking - Discrimination - Toxic behavior

Gaming Issues

  • Cheating/Hacking - Exploiting - Griefing - Win trading - Boosting - AFK/Throwing

Safety Concerns

  • Inappropriate content - Underage users - Predatory behavior - Self-harm mentions - Real-world threats - Doxxing attempts

Platform Abuse

  • Spam/Advertising - Scams/Fraud - Account selling - Impersonation - Ban evasion - Platform manipulation

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What to Include in Reports

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Effective Reporting

1

Be Specific

Instead of: “User was mean” Try: “User called me [specific slurs] after losing match”
2

Provide Context

  • When did it happen? - What led to the incident? - Was it a one-time or repeated behavior? - Which game/mode were you playing?
3

Include Evidence

  • Screenshots of chat - Video clips - Voice recording (if available) - Match IDs - Timestamps
4

Stay Factual

  • Report what happened - Avoid assumptions about intent - Don’t exaggerate - Be honest about your role
The more detail you provide, the faster and more accurately we can investigate

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Our Moderation Process

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How Reports Are Handled

Investigation Timeline

Step 1: Initial Review (0-2 hours) - AI scans for immediate threats - Urgent issues escalated - Automatic actions for clear violations Step 2: Human Review (2-24 hours) - Moderator investigates - Context examined - Evidence verified - History checked Step 3: Action Decision (24-48 hours)
  • Appropriate action determined - User notified - Report resolved - Follow-up if needed

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Moderation Actions

First-Time/Minor Violations: - Educational warning - Reminder of guidelines - No restrictions - Noted on record Users can receive 2 warnings

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After You Report

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What Happens Next

1

Confirmation

You’ll receive: - Report ID number - Confirmation email - Estimated timeline
2

Investigation

We will: - Review all evidence - Check user history - Verify claims - Make fair decision
3

Resolution

You’ll be notified: - Action was taken (no specifics) - Case closed - Any follow-up needed
We don’t share specific punishments to protect user privacy and prevent retaliation

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Checking Report Status

View your reports:
  1. Go to Settings → Safety
  2. Click “My Reports”
  3. See status of each report
  4. View resolution notices

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Emergency Situations

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Immediate Action Needed

For real-world emergencies, contact local law enforcement immediately - don’t wait for platform response
Urgent Reports:
  • Email: [email protected]
  • Subject: URGENT - [Brief description]
  • Include all relevant information
  • We respond within 2 hours
Situations Requiring Urgent Report:
  • Real-world threats
  • Self-harm mentions
  • Child safety concerns
  • Planned harassment campaigns
  • Doxxing attempts

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Appeals Process

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If You’re Reported

Receive Action

You’ll get: - Email notification - Reason for action - Duration (if temporary) - Appeal instructions

Submit Appeal

Appeals must include: - Ticket number - Your explanation - Any evidence - Why action was wrong

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Appeal Guidelines

Do:
  • Be respectful and professional
  • Provide new information
  • Admit mistakes if applicable
  • Explain misunderstandings
  • Show you understand guidelines
Don’t:
  • Submit multiple appeals
  • Threaten or insult staff
  • Deny clear evidence
  • Create new accounts
  • Have others appeal for you
Appeals are reviewed by senior moderators not involved in original decision

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False Reporting

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Consequences of Abuse

False reports waste resources and harm innocent users:
  • First offense: Warning
  • Second offense: Reporting restricted
  • Third offense: Account action
What Constitutes False Reporting:
  • Knowingly false claims
  • Coordinated mass reporting
  • Revenge reporting
  • Report spam
  • Manipulating evidence

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Moderation Transparency

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Our Standards

Moderation Principles

  • Consistency: Same rules for everyone - Context: Consider full situation - Proportionality: Punishment fits violation - Education: Help users improve - Fairness: Unbiased decisions - Transparency: Clear communication

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Community Statistics

We publish quarterly transparency reports:
  • Total reports received
  • Action categories
  • Response times
  • Appeal outcomes
  • Platform improvements

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Prevention Tips

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Avoid Getting Reported

  • Stay respectful always - Avoid heated arguments - Take breaks when frustrated - Think before sending - Apologize for mistakes

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Support & Resources

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Need Help?

FAQ

Common reporting questions

Guidelines

Review our rules

Contact Support

Get assistance

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Mental Health Resources

If you’re affected by online harassment:
  • Crisis Text Line: Text HOME to 741741
  • Cybersmile: cybersmile.org
  • Take This: takethis.org

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Final Reminders

Together we can maintain a positive gaming community: - Report real issues promptly - Don’t abuse the system - Focus on facts - Trust the process - Be part of the solution
Thank you for helping keep Match & Play safe and fun for everyone!