Building a Better Gaming Community
Match & Play is committed to fostering a welcoming, inclusive environment where all gamers can connect, play, and have fun together. These guidelines help ensure everyone has a positive experience.Our Core Values
- Respect - Treat all gamers with dignity - Inclusion - Welcome players of all backgrounds - Fair Play - Compete with integrity - Safety - Protect our community members - Fun - Remember why we game!
Expected Behavior
Be a Great Community Member
- Respect Others
- Communicate Positively
- Play Fair
Show Respect - Accept different skill levels - Respect gaming
preferences - Honor communication choices - Value diverse perspectives
Inclusive Gaming - Welcome new players - Be patient with beginners -
Offer help when asked - Celebrate others’ achievements
Prohibited Behavior
Zero Tolerance Policies
Harassment & Hate
- Hate speech of any kind - Discrimination (race, gender, religion, etc.) - Targeted harassment or bullying - Doxxing or sharing private info - Sexual harassment - Threats or intimidation
Cheating & Fraud
- Using hacks or cheats - Account sharing/selling - Impersonation - Scamming other players - False reporting - Exploiting platform bugs
Other Prohibited Actions
Spam & Misuse- Mass messaging
- Advertising/promotions
- Pyramid schemes
- Off-topic content
- Bot accounts
- Adult/NSFW material
- Graphic violence
- Illegal content
- Piracy promotion
- Malware/viruses
Age-Appropriate Gaming
Protecting Young Gamers
Match & Play is for players 13 and older. We take extra steps to protect younger members:1
Age Verification
- Required birthdate on signup - Age-appropriate matching - Restricted features for minors
2
Minor Protections
- No adult content exposure - Limited personal info sharing - Parental controls available - Extra moderation for young users
3
Adult Responsibilities
- Be mindful of younger players - Keep content age-appropriate - Model good behavior - Report concerning interactions
Parents: Visit our Parental Controls page to
manage your child’s experience
Reporting System
How to Report Issues
- In-Message Reporting
- Profile Reporting
- Emergency Reporting
Quick Report 1. Click the three dots on any message 2. Select “Report
Message” 3. Choose the violation type 4. Add details (optional) 5. Submit
report Reports are anonymous to the reported user
What Happens After Reporting
1
Immediate Review
AI systems check for obvious violations and take instant action if needed
2
Human Review
Our moderation team reviews all reports within 24 hours
3
Investigation
We may request additional information or review chat history
4
Action Taken
Appropriate consequences applied based on severity and history
5
Follow-up
You’ll receive confirmation that action was taken (specifics remain
confidential)
Enforcement Actions
Consequence System
Our moderation team uses a progressive discipline system:Violation Consequences
Minor Violations - Warning message - Temporary chat restriction - Feature
limitations Moderate Violations - 24-72 hour suspension - Matchmaking
restrictions - Public profile hiding Severe Violations - 7-30 day
suspension - Permanent feature bans - Account termination
Appeals Process
Believe a decision was made in error?- Submit Appeal: Through your account settings
- Provide Context: Explain your side clearly
- Wait for Review: Appeals reviewed within 72 hours
- Final Decision: Appeals team decision is final
Only one appeal per action is allowed. Be thorough in your explanation.
Creating Positive Experiences
Be a Community Leader
Welcome Newbies
- Offer tips and guidance - Be patient with questions - Share helpful resources - Make them feel included
Spread Positivity
- Compliment good plays - Encourage teammates - Defuse tense situations - Share the fun moments
Lead by Example
- Model good behavior - Call out poor conduct - Support community events - Mentor other players
Competitive Gaming Ethics
Healthy Competition- Respect opponents
- Win with humility
- Lose with grace
- Learn from defeats
- Support all teammates
- Communicate constructively
- Share credit for wins
- Take responsibility for mistakes
Platform-Specific Rules
Streaming & Content
If you stream or create content:- Follow platform ToS
- Respect others’ privacy
- Get consent before featuring others
- No stream sniping
Tournament Play
Official Match & Play tournaments have additional rules:- Anti-cheat required
- Referee decisions final
- Professional conduct expected
- Prize distribution rules
Community Resources
Get Involved
- Community Programs
- Support Resources
Ambassador Program - Help moderate communities - Organize events -
Welcome new players - Earn special badges Mentorship Program - Teach new
players - Share your expertise - Build the community - Get recognition
Updates to Guidelines
These guidelines may be updated periodically:- Changes announced 30 days in advance
- Email notifications to all users
- Grace period for adjustment
- Grandfather clauses when appropriate
Last updated: January 1, 2024
Questions?
Need clarification on our guidelines?Final Thoughts
Remember Why We're Here
Gaming brings us together. Whether you’re here for competitive matches, casual
fun, or making friends, we all share a love for gaming. Let’s keep Match &
Play a place where everyone can enjoy that passion safely and respectfully.
Game on, and be excellent to each other! 🎮